In September 2025, I completed the Salesforce Agentblazer Innovator path on Trailhead, and gained hands-on experience utilizing AI-powered tools to enhance customer engagement and streamline marketing processes. I developed skills in configuring AI-driven features like predictive analytics and automated workflows, enabling data-driven decision-making and personalized customer experiences. These capabilities equip me to optimize marketing campaigns and drive impactful results in dynamic, tech-forward environments.

• Skills: Prompt Engineering, AI Governance, AI for CRM